Privacy Policy - Chain Income Group
Privacy Policy - Chain Income Group
Legal Documentation

Privacy Policy

Your privacy and data protection are fundamental to our mission. Learn how Chain Income Group collects, uses, and protects your personal information with institutional-grade security standards.

Last Updated: December 23, 2025
Reading Time: 12 minutes

Who Controls Your Data

Chain Income Group is the data controller responsible for your personal information collected through our platform and services.

Contact Information

Email: [email protected]
Data Protection Officer: [email protected]
Address: 32 Threadneedle Street, London, England, EC2R 8AY

What Information We Collect

We collect different types of personal data depending on your interactions with our platform. Transparency is fundamental to our data practices.

Identity & Contact

Basic information required to create and maintain your investor account.

Name Email Phone Address Date of Birth

Account & Investor Data

Information about your investor profile, preferences, and account settings.

Username Investor Status Account Tier Entity Info Tax Residency

Verification & Compliance

Documents required for KYC/AML compliance and regulatory obligations.

Government ID Proof of Address Corporate Docs Source of Funds

Financial & Transactional

Payment details and transaction records for processing investments and payouts.

Bank Details Investment History Transactions Payout Records

Usage & Technical Data

Information about how you interact with our platform and services.

IP Address Device Info Browser Data Cookies Analytics

Communications

Records of your interactions with our support and services teams.

Support Requests Email Correspondence Chat Logs Call Recordings

How We Use Your Information

We process personal data only for specific, legitimate purposes required to operate our platform and comply with legal obligations.

Service Provision

To provide, operate, and maintain our investment platform and related services.

Contractual Necessity

Investor Onboarding

To verify identity, assess eligibility, and complete account registration processes.

Legal Obligation

Transaction Processing

To process deposits, investments, withdrawals, and monthly distribution payments.

Contractual Necessity

Legal Compliance

To comply with AML, CTF, tax reporting, and other regulatory requirements.

Legal Obligation

Security & Fraud Prevention

To detect, prevent, and investigate fraud, security incidents, and unauthorized access.

Legitimate Interest

Customer Support

To provide assistance, respond to inquiries, and resolve account issues.

Contractual Necessity

Platform Improvement

To analyze usage, improve features, and optimize user experience through analytics.

Legitimate Interest

Communications

To send account notifications, statements, updates, and administrative messages.

Contractual Necessity

Cookies & Similar Technologies

We use cookies and similar tracking technologies to enhance platform functionality, analyze performance, and improve your experience.

What are cookies? Cookies are small text files stored on your device when you visit our website. They help us recognize you, remember your preferences, and provide essential platform functionality.

You can manage cookie preferences through our cookie consent manager or your browser settings. Note that disabling certain cookies may affect platform functionality.

  • Strictly Necessary Cookies: Required for site security, authentication, and core functionality. These cannot be disabled.
  • Performance & Analytics Cookies: Help us measure usage patterns and analyze platform performance (e.g., Google Analytics).
  • Functional Cookies: Remember your preferences, settings, and customization choices.
  • Advertising & Targeting Cookies: Used only with your explicit consent for personalized marketing.

Cookie Management

You have full control over non-essential cookies. Visit our Cookie Policy for detailed information about the cookies we use and how to manage your preferences.

Who We Share Your Data With

We share personal data only when necessary to provide services, comply with legal obligations, or with your explicit consent.

We do not sell your personal data. Your information is shared only with trusted partners under strict contractual agreements and appropriate safeguards.

  • Service Providers & Processors: Payment processors, custodians, KYC/AML verification providers, cloud hosting services, and analytics platforms operate under contract with strict data protection requirements.
  • Operating Partners: Infrastructure project operators, EPCs, O&M providers, and co-location partners receive only data strictly necessary for project operations, typically redacted or limited.
  • Regulators & Law Enforcement: Financial authorities, tax agencies, courts, and law enforcement when required by law, legal process, or regulatory obligations.
  • Affiliates & Corporate Partners: Within our corporate group for business operations, compliance, and consolidated reporting.
  • Corporate Transactions: In the event of merger, acquisition, or insolvency, personal data may be transferred to a successor entity under appropriate protections.
  • With Your Consent: Third parties for marketing, integrations, or other purposes where you have provided explicit consent.

Cross-Border Data Processing

Your data may be processed in countries outside your residence, including regions outside the EEA, with appropriate safeguards in place.

As a global infrastructure investment platform, we work with partners and service providers in multiple jurisdictions. When personal data is transferred internationally, we implement appropriate safeguards:

  • Standard Contractual Clauses (SCCs): EU-approved contractual protections for data transfers outside the EEA.
  • Adequacy Decisions: Transfers to countries recognized by regulators as providing adequate data protection.
  • Binding Corporate Rules: Internal data protection policies for transfers within our corporate group.
  • Local Compliance Measures: Additional protections required by destination country regulations.

Data Transfer Safeguards

All international data transfers are governed by contracts ensuring your data receives equivalent protection regardless of processing location. Contact our Data Protection Officer for specific transfer mechanism details.

How Long We Keep Your Data

We retain personal data only as long as necessary to fulfill stated purposes, comply with legal obligations, and resolve disputes.

Account & Transaction Data

Retained for statutory periods required by applicable law, typically 5-10 years after account closure.

5-10 Years

KYC/AML Records

Retained as required by anti-money laundering regulations, commonly 5-10 years after last transaction.

5-10 Years

Marketing Preferences

Retained until you opt out or withdraw consent, then deleted within 30 days.

Until Opt-Out

Analytics Data

Aggregated, anonymized usage data may be retained indefinitely for platform improvement.

Anonymized

Data Subject Rights

You have significant control over your personal data. Depending on your jurisdiction, you may exercise the following rights.

Right to Access

Request a copy of the personal data we hold about you, including details about how it's processed.

Right to Rectification

Correct inaccurate or incomplete personal data we maintain in your account or records.

Right to Erasure

Request deletion of your personal data where legal requirements are met (right to be forgotten).

Right to Restrict

Limit how we process your data in certain circumstances, such as during dispute resolution.

Right to Object

Object to processing based on legitimate interests, including marketing and profiling activities.

Right to Portability

Receive your data in a structured, machine-readable format for transfer to another service.

Withdraw Consent

Revoke consent for processing based on your approval, without affecting prior lawful processing.

Right to Complain

Lodge a complaint with your local data protection supervisory authority if you believe we've violated your rights.

Exercising Your Rights

To exercise any of these rights, contact us at [email protected] or [email protected]. We may require identity verification before fulfilling requests. We will respond within the timeframe required by applicable law, typically 30 days.

How We Protect Your Data

We implement institutional-grade security measures to protect your personal data from unauthorized access, loss, or misuse.

Encryption

AES-256 encryption for data at rest, TLS 1.3 for data in transit, end-to-end protection across all systems.

Access Controls

Role-based permissions, principle of least privilege, multi-factor authentication for all accounts.

Security Monitoring

24/7 intrusion detection, real-time threat monitoring, automated security alerts and incident response.

Regular Audits

Quarterly penetration testing, annual SOC 2 Type II audits, continuous vulnerability assessments.

Data Segregation

Isolated databases, strict access logging, segregated environments for production and testing.

Backup & Recovery

Automated encrypted backups, disaster recovery procedures, 99.99% uptime SLA commitment.

Important Notice: While we implement industry-leading security measures, no system is completely impervious to threats. We continuously update our security protocols to address emerging risks and maintain the highest standards of data protection.

If you suspect unauthorized access to your account or a security breach, contact us immediately at [email protected]. We maintain cyber insurance coverage and incident response procedures to address security events promptly.

Age Requirements & Protections

Our services are intended for qualified investors and professionals. We do not knowingly collect data from minors.

Minimum Age Requirement: You must be at least 18 years old (or the age of majority in your jurisdiction) to use our platform. Infrastructure investment services require legal capacity to enter into binding contracts.

  • We do not knowingly collect personal data from individuals under 18 years of age.
  • If we become aware that personal data has been collected from a minor, we will delete it promptly.
  • Parents or guardians who believe we may have inadvertently collected information from a minor should contact us immediately at [email protected].
  • Account verification processes include age confirmation checks.

Third-Party Websites & Services

Our platform may contain links to external websites and integrate with third-party services not operated by us.

When you access third-party websites or services through our platform, you leave our controlled environment and are subject to the privacy policies and terms of those external services.

  • No Control: We do not control third-party websites, services, or their data practices.
  • No Endorsement: Links do not constitute endorsement of external privacy policies or security practices.
  • User Responsibility: Review the privacy policies of any external service before providing personal data.
  • Data Sharing: When you interact with third-party integrations (e.g., payment processors, custodians), data is shared as necessary to facilitate services.

Third-Party Partners

We carefully vet partners for security and compliance standards, but cannot guarantee their practices. Key partners include payment processors, custodians, KYC providers, and infrastructure operators. Contact us for specific partner privacy policy links.

Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or service offerings.

Last Updated: December 23, 2025

  • Notification: Material changes will be communicated via email, platform notifications, or prominent website notices at least 30 days prior to implementation.
  • Continued Use: Continued use of services after the effective date of changes constitutes acceptance of the updated policy.
  • Right to Object: If you disagree with material changes, you may close your account. Contact support for account closure procedures.
  • Version History: Previous policy versions are archived and available upon request for transparency and compliance purposes.

Stay Informed

We recommend reviewing this Privacy Policy periodically. The "Last Updated" date at the top of this page indicates when changes were last made. Subscribe to platform notifications to receive alerts about policy updates.

Contact Us & File Complaints

Questions, concerns, or requests regarding this Privacy Policy or your personal data? We're here to help.

General Support

For account questions, service inquiries, and general privacy concerns.

[email protected]

Data Protection Officer

For data rights requests, privacy policy questions, and compliance matters.

[email protected]

Legal & Compliance

For regulatory inquiries, subpoenas, and formal legal correspondence.

[email protected]

File a Complaint

Lodge formal complaints with supervisory authorities or directly through our platform.

Contact Form →

Response Time: We aim to respond to all privacy inquiries within 30 days, as required by applicable data protection laws. Complex requests may require additional time, in which case we will notify you of the extension and reasons.

Supervisory Authority: If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority. For EU residents, find your authority at EDPB Member List.

Privacy-First Infrastructure Investment

Your trust is paramount. We've built our platform with institutional-grade privacy and security at the core. Experience transparent, compliant infrastructure investing.

Get Started Contact Privacy Team