Frequently Asked Questions

We structure and manage participation in income-producing infrastructure assets and distribute the cash flow generated by those assets to investors. Our platform provides access to investments in AI data centers, renewable energy, EV charging systems, and cybersecurity infrastructure.

Your capital is allocated into infrastructure assets that earn revenue by providing essential services. A portion of that revenue is distributed to investors as monthly returns based on your investment tier and amount.

No. Returns are derived from operating income, not asset price movements. Our investments are in real infrastructure that generates consistent revenue from operations.

We focus on four key sectors:

• AI and Data Infrastructure - Computing centers and GPU clusters
• Renewable Energy - Solar, wind, and battery storage
• EV Charging Systems - Electric vehicle charging networks
• Cybersecurity Infrastructure - Secure data and network systems

Assets are operated by experienced third-party providers. Chain Income Group focuses on structuring, participation, oversight, and investor relations. We ensure professional management while handling investor distributions.

Visit our registration page and provide the following information:

• Username (lowercase letters, numbers, underscore only)
• Email address
• Password
• First and last name
• Optional: Referral code if you were invited

After registration, verify your email address to activate your account.

KYC (Know Your Customer) is a verification process required for regulatory compliance and security. To complete KYC:

• Log in to your dashboard
• Navigate to KYC Verification
• Upload required documents (government ID, proof of address)
• Submit for review

Two-Factor Authentication (2FA) adds an extra layer of security to your account. We strongly recommend enabling it in your security settings. You'll use an authenticator app like Google Authenticator or Authy to generate time-based codes when logging in.

Yes. You can update your profile information, change your password, and upload a profile picture in your profile settings. Some information may require verification after changes for security reasons.

To deposit funds:

• Go to Deposit page
• Select your preferred payment method
• Enter the deposit amount
• Follow the payment instructions provided
• Confirm your deposit

Deposits are typically processed within minutes for cryptocurrency and may take 1-3 business days for other payment methods.

We accept multiple payment methods including:

• Cryptocurrency - Bitcoin, Ethereum, USDT, and other major cryptocurrencies
• Bank Transfer - Wire transfers and ACH (where available)
• Other Payment Gateways - Various regional payment options

Each payment method has its own minimum and maximum limits. Check the deposit page for specific details.

Deposit fees vary by payment method. Cryptocurrency deposits typically have network fees, while other methods may have processing fees. All fees are clearly displayed before you confirm your deposit.

Processing times depend on the payment method:

• Cryptocurrency: Usually within 15-30 minutes after network confirmations
• Bank Transfer: 1-3 business days
• Other Methods: Varies by provider, typically instant to 24 hours

You can track your deposit status in your deposit history.

Yes! You can view all your deposits in the Deposit History section. You can also export your deposit records for your own bookkeeping.

We offer four investment tiers:

• Growth Plan - $1,000 minimum, 8-10% monthly returns
• Velocity Plan - $10,000 minimum, 10-13% monthly returns
• Executive Wealth Plan - $50,000 minimum, 13-16% monthly returns
• CIG Quantum Syndicate - $500,000+ minimum, 16-20% monthly returns

View detailed tier comparison on our pricing page.

To invest:

• Ensure you have funds in your account
• Go to the investment page
• Select your desired investment plan
• Enter the amount you want to invest
• Choose to invest from your deposit wallet, interest wallet, or make a direct payment
• Optionally enable compound interest for reinvesting returns
• Confirm your investment

Compound interest is an option that automatically reinvests your returns back into your investment, allowing you to earn returns on your returns. This can significantly increase your long-term gains. You can enable or disable this option when making an investment.

Yes! Our schedule invest feature allows you to set up future investments. This is useful for dollar-cost averaging or planning your investment strategy in advance. You can manage scheduled investments from your dashboard.

Yes! When making an investment, you can choose to pay directly with cryptocurrency. Your investment will be processed once the payment is confirmed on the blockchain.

Yes, you can upgrade to higher tiers at any time by making additional investments that meet the minimum threshold for the desired tier. Higher tiers provide better monthly return rates and additional benefits.

Your dashboard shows a summary of your total investments, running investments, completed investments, and interest earnings. For detailed investment history, visit your investment log and statistics pages.

Important: Withdrawals are only available on weekends (Saturday and Sunday). This policy is in place because trades and investment operations are ongoing during weekdays. Plan your withdrawals accordingly.

To withdraw funds:

• First, set up your withdrawal method in Withdrawal Methods
• On a weekend, go to the Withdraw page
• Select your withdrawal method
• Choose whether to withdraw from your deposit wallet or interest wallet
• Enter the amount (respecting minimum and maximum limits)
• Provide your wallet address or payment details
• Submit your withdrawal request

KYC verification is required before your first withdrawal.

Withdrawal limits and fees vary by method. Each withdrawal method has:

• Minimum withdrawal amount
• Maximum withdrawal amount
• Fixed charge fee
• Percentage-based fee

All fees are clearly displayed before you confirm your withdrawal. The final amount you receive will be shown after fees are deducted.

Withdrawal processing times depend on the method:

• Cryptocurrency: Usually processed within 24-48 hours after approval
• Bank Transfer: 3-5 business days
• Other Methods: Varies by provider

Track your withdrawal status in Withdrawal History.

Your account has two separate wallets:

• Deposit Wallet: Holds your deposited funds that haven't been invested yet
• Interest Wallet: Holds your earned returns and interest from investments

You can withdraw from either wallet or use funds from either wallet to make new investments.

Returns are distributed from asset-level revenues according to the selected participation plan. Interest earnings are automatically credited to your interest wallet monthly based on your investment tier and can be withdrawn or reinvested.

Your dashboard provides a comprehensive overview of your account:

• Total investment amount
• Total deposits and withdrawals
• Interest earnings (last 30 days chart)
• Referral earnings
• Running vs completed investments
• Recent transactions (last 8)
• Account balance (deposit wallet & interest wallet)

Yes! You can view all your transactions in the Transactions page. You can also export your transaction history for record-keeping and tax purposes.

Yes! You can transfer funds to other Chain Income Group users through the Balance Transfer feature. Simply search for the recipient by username and specify the amount to transfer.

You can view detailed statistics including:

• Total investments and investment count
• Running vs completed investments
• Total interest earned
• Investment breakdown by wallet type
• 30-day interest earnings chart
• Individual investment details and performance

Yes! You can export various reports including deposit history, withdrawal history, transaction records, and investment logs. These exports are useful for tax reporting and personal record-keeping.

Every user gets a unique referral code. When someone registers using your code and makes investments, you earn referral commissions. The more people you refer and the more they invest, the more you earn.

Your referral code is available in your dashboard and in the Referrals section. You can also access promotional banners and marketing materials to help you promote Chain Income Group.

Referral commissions are automatically credited to your account when your referrals make investments. Commissions appear in your transaction history as "referral_commission" and are added to your interest wallet.

Yes! Our referral system includes multiple levels, allowing you to earn from referrals made by people you've referred. View your referral network and earnings in the Referrals page.

Yes! We provide professional promotional banners and marketing materials in your Promotional Banners section. These materials are designed to help you effectively promote Chain Income Group to your network.

We employ multiple security measures:

• Encryption: All data is encrypted in transit and at rest
• 2FA: Optional two-factor authentication for enhanced security
• KYC Verification: Identity verification to prevent fraud
• MetaMask Integration: Secure wallet-based authentication
• Regular Security Audits: Ongoing monitoring and updates

Use the password reset feature on the login page. You'll receive a verification code via email to reset your password securely.

You can reach our support team through:

• Support Tickets: Create a ticket in your Support section
• Contact Form: Use our contact page
• Email: Direct email support for urgent matters

Our support team typically responds within 24 hours on business days.

Yes! View all your support tickets, their status, and responses in the Support Tickets section. You can reply to tickets, upload attachments, and close resolved tickets.

Infrastructure services are used daily regardless of market cycles. Demand is functional, not speculative. Our investments are in real, operating assets that generate consistent revenue streams.